Presshouse Credits and Refunds
Last updated: October 3, 2026
This page is part of our Terms of Service. It explains how credits work and when you get money or credits back.
How credits work
- You buy credits in packs on presshouse.app. Each pack's price and credit count are shown before you pay.
- Every action shows its credit cost before you start it.
- Credits are held when a job starts and charged only when it succeeds. If a job fails, the held credits go back to your balance automatically.
- Credits you buy don't expire while your account is open.
- Free credits we give at sign-up or in a promotion have no cash value, can't be refunded and may expire as stated when we give them.
Refunds
- Unused packs: within 14 days of buying a pack, if you have not used any of its credits, you can ask for a full refund of that pack.
- Something went wrong: if a job was charged but the result was broken or not what the action promised, tell us within 30 days and we will return the credits, or refund them if you prefer.
- Duplicate or mistaken charges are always refunded.
- Closing your account: you can ask for a refund of credits you bought and never used, less any credits used from the same pack.
- Refunds go back to the original payment method, normally within 5 to 10 business days of approval.
Where the law where you live gives you more, you have that too.
How to ask
Email support@presshouse.app from your account's email address with the date of the purchase or the job. We reply within 2 business days.
Chargebacks
Please contact us before disputing a charge with your bank; we can almost always fix it faster. If a charge is disputed, we may pause the account until it is resolved.
Contact
- Email: support@presshouse.app
- Mail: Intentionally Creative LLC, Attn: Privacy, 4465 E Genesee St., Syracuse, New York 13214, United States
We answer every message, normally within a few working days.